Settings
Workspace and account configuration for your klink.cloud tenant.
Members, roles, and permissions
Invite teammates, assign roles, and control what each role can do
Dispositions and wrap-up
Wrap-up forms, disposition lists, and close outcomes
Business hours and SLA
Operating hours, holidays, and SLA clocks
Custom fields
Extra fields on Ticket, Contact, Company, and Case Log
Tags and categories
General tags, Contact Labels, CDR Tags, and the category tree
CSAT setup
Per-channel CSAT preferences and how AI CSAT workflows relate
Plans, billing, and usage
Plans & Pricing, resolved conversation metering, credits
Profile and 2FA
Your profile and two-factor authentication
Webhooks and API tokens
Webhooks, signing secrets, and API token lifecycle
General settings
AI Translate and Call Settings
Custom widgets
Embed external tools beside contacts, tickets, or Inbox
Also see
These guides live elsewhere. Do not duplicate them under Settings.
Snippets (Chat): canned replies created under Settings, then Snippets
Single Sign-On (SSO) (Integrations): company identity provider sign-in
Setup Channels (Getting Started): Message Integration and channel connections
Advanced Setup: Queues, Workflows, and related automation