> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/settings.md).

# Settings

Workspace and account configuration for your klink.cloud tenant.

| Page                            | What it covers                                                    |
| ------------------------------- | ----------------------------------------------------------------- |
| Members, roles, and permissions | Invite teammates, assign roles, and control what each role can do |
| Dispositions and wrap-up        | Wrap-up forms, disposition lists, and close outcomes              |
| Business hours and SLA          | Operating hours, holidays, and SLA clocks                         |
| Custom fields                   | Extra fields on Ticket, Contact, Company, and Case Log            |
| Tags and categories             | General tags, Contact Labels, CDR Tags, and the category tree     |
| CSAT setup                      | Per-channel CSAT preferences and how AI CSAT workflows relate     |
| Plans, billing, and usage       | Plans & Pricing, resolved conversation metering, credits          |
| Profile and 2FA                 | Your profile and two-factor authentication                        |
| Webhooks and API tokens         | Webhooks, signing secrets, and API token lifecycle                |
| General settings                | AI Translate and Call Settings                                    |
| Custom widgets                  | Embed external tools beside contacts, tickets, or Inbox           |

## Also see

These guides live elsewhere. Do not duplicate them under Settings.

* Snippets (Chat): canned replies created under Settings, then Snippets
* Single Sign-On (SSO) (Integrations): company identity provider sign-in
* Setup Channels (Getting Started): Message Integration and channel connections
* Advanced Setup: Queues, Workflows, and related automation