# klink.cloud - Product User Manual

## klink.cloud - Product User Manual

- [Welcome to klink.cloud](https://docs.klink.cloud/overview/welcome-to-klink.cloud.md)
- [Setup Channels](https://docs.klink.cloud/getting-started/setup-channels.md)
- [Live Chat](https://docs.klink.cloud/getting-started/setup-channels/live-chat.md): How to Install Web Chat Widget on Your Website or Mobile App
- [Live Chat on Shopify Store](https://docs.klink.cloud/getting-started/setup-channels/live-chat/live-chat-on-shopify-store.md): This guide will walk you through the steps to install the AI Agent Live Chat widget into your Shopify store using a simple JavaScript code snippet.
- [In‑App Chat for Mobile App](https://docs.klink.cloud/getting-started/setup-channels/live-chat/in-app-chat-for-mobile-app.md)
- [Live Chat on WordPress](https://docs.klink.cloud/getting-started/setup-channels/live-chat/live-chat-on-wordpress.md)
- [Chat Widget - Custom Buttons & Programmatic Control](https://docs.klink.cloud/getting-started/setup-channels/live-chat/chat-widget-custom-buttons-and-programmatic-control.md): Embed the klink.cloud chat widget on your site, hide the default launcher, and open chat from your own buttons or events.
- [Facebook Messenger](https://docs.klink.cloud/getting-started/setup-channels/facebook-messenger.md)
- [Connect to Facebook Messenger](https://docs.klink.cloud/getting-started/setup-channels/facebook-messenger/connect-to-facebook-messenger.md)
- [Primary Routing Setup (Facebook & Instagram)](https://docs.klink.cloud/getting-started/setup-channels/facebook-messenger/primary-routing-setup-facebook-and-instagram.md)
- [Facebook Feed](https://docs.klink.cloud/getting-started/setup-channels/facebook-feed.md)
- [Connect to Facebook Feed](https://docs.klink.cloud/getting-started/setup-channels/facebook-feed/connect-to-facebook-feed.md)
- [Primary Routing Setup (Facebook & Instagram)](https://docs.klink.cloud/getting-started/setup-channels/facebook-feed/primary-routing-setup-facebook-and-instagram.md)
- [WhatsApp](https://docs.klink.cloud/getting-started/setup-channels/whatsapp.md)
- [WhatsApp Mobile (QR Scan)](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-mobile-qr-scan.md): This tutorial will guide you how to connect your Whatsapp Mobile channel.
- [WhatsApp Official Business Account (WABA by Meta)](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta.md): This tutorial will guide you how to connect your Whatsapp Official Business Account.
- [WhatsApp Business Account Profile Update Guide](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/whatsapp-business-account-profile-update-guide.md): Quick guide to updating your WhatsApp Business profile picture, description, and business information via Meta Business Suite.
- [How to Delete a Number (Meta Business Manager)](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/how-to-delete-a-number-meta-business-manager.md)
- [Troubleshooting: WhatsApp Business Account Stuck in "Waiting for Approval"](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/troubleshooting-whatsapp-business-account-stuck-in-waiting-for-approval.md)
- [WhatsApp Official Business Account (Blue Badge)](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/whatsapp-official-business-account-blue-badge.md): The Official Business Account (OBA) displays a blue verification badge next to your business name in WhatsApp conversations, confirming your brand's authenticity.
- [📱 How to Migrate an Existing WhatsApp Number to WhatsApp Official Business API (WABA)](https://docs.klink.cloud/getting-started/setup-channels/whatsapp/whatsapp-official-business-account-waba-by-meta/how-to-migrate-an-existing-whatsapp-number-to-whatsapp-official-business-api-waba.md): This guide explains how to migrate a phone number that is currently active on WhatsApp Personal or WhatsApp Business App (mobile) to the WhatsApp Official Business API (WABA)
- [LINE OA](https://docs.klink.cloud/getting-started/setup-channels/line-oa.md)
- [Get Channel Secret and Channel Access Token](https://docs.klink.cloud/getting-started/setup-channels/line-oa/get-channel-secret-and-channel-access-token.md)
- [Connect to LINE OA](https://docs.klink.cloud/getting-started/setup-channels/line-oa/connect-to-line-oa.md): This tutorial will guide you how to connect your existing LINE OA
- [Enable Group Chat](https://docs.klink.cloud/getting-started/setup-channels/line-oa/enable-group-chat.md): This tutorial will guide you how to enable the Group Chat feature for your LINE Official Account.
- [Instagram](https://docs.klink.cloud/getting-started/setup-channels/instagram.md)
- [Instagram Messages Not Showing Up? Here's How to Fix It](https://docs.klink.cloud/getting-started/setup-channels/instagram/instagram-messages-not-showing-up-heres-how-to-fix-it.md): Instagram messages not showing up in klink.cloud? Your account may need to be switched to Professional and linked to a Facebook Page.
- [Viber for Business](https://docs.klink.cloud/getting-started/setup-channels/viber-for-business.md): This tutorial will guide you how to connect your Viber channel
- [Emails](https://docs.klink.cloud/getting-started/setup-channels/emails.md)
- [Setup Email Channels](https://docs.klink.cloud/getting-started/setup-channels/emails/setup-email-channels.md): klink.cloud supports email integration through multiple providers, allowing you to manage customer emails directly within the platform.
- [Microsoft Email Integration - Admin Consent Guide](https://docs.klink.cloud/getting-started/setup-channels/emails/microsoft-email-integration-admin-consent-guide.md): Quick guide for IT admins to approve Microsoft email integration when users see "Need admin approval" error in klink.cloud.
- [SMS](https://docs.klink.cloud/getting-started/setup-channels/sms.md)
- [Vonage SMS Integration Guide](https://docs.klink.cloud/getting-started/setup-channels/sms/vonage-sms-integration-guide.md)
- [Telegram](https://docs.klink.cloud/getting-started/setup-channels/telegram.md): This tutorial will guide you how to connect your Telegram channel.
- [How to setup Telegram Business Account](https://docs.klink.cloud/getting-started/setup-channels/telegram/how-to-setup-telegram-business-account.md)
- [Custom Channel](https://docs.klink.cloud/getting-started/setup-channels/custom-channel.md)
- [Zendesk](https://docs.klink.cloud/getting-started/setup-channels/zendesk.md): Connect Zendesk to klink.cloud and reply with AI Agent.
- [TikTok](https://docs.klink.cloud/getting-started/setup-channels/tiktok.md): Connect with TikTok Shop Chat Inbox and streamline customer communications
- [Call](https://docs.klink.cloud/how-to-use/call.md)
- [Inbound Call Handling](https://docs.klink.cloud/how-to-use/call/inbound-call-handling.md)
- [How to Enable Inbound Call Notifications](https://docs.klink.cloud/how-to-use/call/inbound-call-handling/how-to-enable-inbound-call-notifications.md): Enable browser notifications to receive instant alerts for inbound calls, even when klink.cloud is running in the background
- [Inbound Call Queue Groups](https://docs.klink.cloud/how-to-use/call/inbound-call-handling/inbound-call-queue-groups.md)
- [Outbound Call Handling](https://docs.klink.cloud/how-to-use/call/outbound-call-handling.md)
- [Chat](https://docs.klink.cloud/how-to-use/chat.md)
- [Inbound Chat Handling](https://docs.klink.cloud/how-to-use/chat/inbound-chat-handling.md)
- [Outbound Chat Handling](https://docs.klink.cloud/how-to-use/chat/outbound-chat-handling.md)
- [Facebook Feed Handling](https://docs.klink.cloud/how-to-use/chat/facebook-feed-handling.md)
- [Tickets](https://docs.klink.cloud/how-to-use/tickets.md)
- [Create a Ticket](https://docs.klink.cloud/how-to-use/tickets/create-a-ticket.md): This tutorial will show how to manage tickets from start to finish
- [Assign / Transfer Ticket](https://docs.klink.cloud/how-to-use/tickets/assign-transfer-ticket.md): This tutorial will show you how to transfer / assign tickets to other team members
- [Contact](https://docs.klink.cloud/how-to-use/contact.md)
- [How to Import Leads / Contacts](https://docs.klink.cloud/how-to-use/contact/how-to-import-leads-contacts.md): This tutorial will show how to import Contacts with CSV , Excel Files
- [Contact Custom Fields](https://docs.klink.cloud/how-to-use/contact/contact-custom-fields.md): This tutorial will guide you how to setup & organize your customer profiles
- [Individual Contacts](https://docs.klink.cloud/how-to-use/contact/individual-contacts.md): This tutorial will guide you how to manage & organize your contacts
- [Company Contacts](https://docs.klink.cloud/how-to-use/contact/company-contacts.md): This tutorial will guide you how to manage company contacts
- [Import / Export CSV](https://docs.klink.cloud/how-to-use/contact/import-export-csv.md): This tutorial will guide how to Import / Export Individual Contacts with CSV File
- [Setup Workflow Automation](https://docs.klink.cloud/advanced-setup/setup-workflow-automation.md)
- [AI CSAT Scoring Workflow](https://docs.klink.cloud/advanced-setup/setup-workflow-automation/ai-csat-scoring-workflow.md)
- [Setup Queue Group](https://docs.klink.cloud/advanced-setup/setup-queue-group.md)
- [Queue Visibility & Management](https://docs.klink.cloud/advanced-setup/setup-queue-group/queue-visibility-and-management.md)
- [Setup SLA Targets](https://docs.klink.cloud/advanced-setup/setup-sla-targets.md)
- [Setup Queue, Workflow, and SLA](https://docs.klink.cloud/advanced-setup/setup-queue-workflow-and-sla.md)
- [🧩 Queue Setup, Visibility & Workflow](https://docs.klink.cloud/advanced-setup/setup-queue-workflow-and-sla/queue-setup-visibility-and-workflow.md)
- [How to setup AI Agent (Step by Step Guide)](https://docs.klink.cloud/kai-ai-agent-chat/how-to-setup-ai-agent-step-by-step-guide.md)
- [Wait Timer & Follow-Up Setup](https://docs.klink.cloud/kai-ai-agent-chat/how-to-setup-ai-agent-step-by-step-guide/wait-timer-and-follow-up-setup.md)
- [AI Agent Tools & Actions](https://docs.klink.cloud/kai-ai-agent-chat/ai-agent-tools-and-actions.md): Connect your AI Agents to external systems via webhooks, automate workflows, and execute tasks across CRMs, email, calendars, and thousands of third-party tools.
- [Agentic Workflow Guide](https://docs.klink.cloud/kai-ai-agent-chat/agentic-workflow-guide.md)
- [Multi-Language AI Agent Setup Guide](https://docs.klink.cloud/kai-ai-agent-chat/agentic-workflow-guide/multi-language-ai-agent-setup-guide.md)
- [Prompt Instruction Examples](https://docs.klink.cloud/kai-ai-agent-chat/prompt-instruction-examples.md)
- [Creating a Voice AI Agent](https://docs.klink.cloud/kai-ai-agent-voice/creating-a-voice-ai-agent.md): Build a voice AI agent that answers calls and handles tasks like taking restaurant reservations — in under 5 minutes
- [Reporting](https://docs.klink.cloud/dashboard-and-reports/reporting.md)
- [CDR](https://docs.klink.cloud/dashboard-and-reports/reporting/cdr.md): The Call Detail Record (CDR) feature provides information about calls over klink.cloud platform
- [Recording](https://docs.klink.cloud/dashboard-and-reports/reporting/recording.md): You can search all call recording audio files here
- [Call Reports](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports.md): klink.cloud provides intuitive visual call reports, which allow you to check call statistics of different objects, such as extensions, trunks, queues, ring groups, etc. This topic describes category o
- [Agent Call Statistics](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-statistics.md)
- [Agent Call Activity](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-activity.md)
- [Trunk Activity](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/trunk-activity.md)
- [Queue AVG Waiting & Talking Time](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/queue-avg-waiting-and-talking-time.md)
- [Queue Performance](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/queue-performance.md)
- [Agent Missed Call Activity](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-missed-call-activity.md)
- [Agent Call Summary](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/agent-call-summary.md)
- [Satisfaction Survey](https://docs.klink.cloud/dashboard-and-reports/reporting/call-reports/satisfaction-survey.md)
- [Agent Status Report](https://docs.klink.cloud/dashboard-and-reports/reporting/agent-status-report.md)
- [CX Log](https://docs.klink.cloud/dashboard-and-reports/reporting/cx-log.md)
- [Analytics Dashboard](https://docs.klink.cloud/dashboard-and-reports/analytics-dashboard.md)
- [Call Dashboard](https://docs.klink.cloud/dashboard-and-reports/analytics-dashboard/call-dashboard.md): This guide explain about how our Call Analytics works!
- [Chat Dashboard](https://docs.klink.cloud/dashboard-and-reports/analytics-dashboard/chat-dashboard.md): This guide explain about how our Chat Analytics Dashboard works!
- [Ticket Dashboard](https://docs.klink.cloud/dashboard-and-reports/analytics-dashboard/ticket-dashboard.md): This guide explain about how our Ticket Analytics Dashboard works!
- [Webhook Integration Guide](https://docs.klink.cloud/integrations/webhook-integration-guide.md)
- [Slack Notification Setup](https://docs.klink.cloud/integrations/webhook-integration-guide/slack-notification-setup.md): Get real-time notifications from klink.cloud in your Slack channel
- [Google Chat Notification Setup](https://docs.klink.cloud/integrations/webhook-integration-guide/google-chat-notification-setup.md): Get real-time notifications from klink.cloud in your Google Chat space.
- [Ecommerce Marketplace](https://docs.klink.cloud/integrations/ecommerce-marketplace.md)
- [Shopee Integrations](https://docs.klink.cloud/integrations/ecommerce-marketplace/shopee-integrations.md): Connect Shopee Store Chat Inbox and streamline customer communications
- [Lazada Integrations](https://docs.klink.cloud/integrations/ecommerce-marketplace/lazada-integrations.md): Connect Lazada Store Chat Inbox and streamline customer communications
- [CRM Integrations](https://docs.klink.cloud/integrations/crm-integrations.md)
- [Salesforce CRM Integration](https://docs.klink.cloud/integrations/crm-integrations/salesforce-crm-integration.md): klink.cloud integrate with Salesforce CRM, sync Salesforce Contacts, Logged Phone Calls, Chat & More
- [Changelog](https://docs.klink.cloud/product-updates/changelog.md)
- [Features Road Map](https://docs.klink.cloud/general-docs/features-road-map.md): Below features are we are currently working on it. If you have any features ideas, please let us know.
- [Release Notes](https://docs.klink.cloud/general-docs/release-notes.md)
- [Chat Room Folder Enhancements](https://docs.klink.cloud/general-docs/release-notes/chat-room-folder-enhancements.md)
- [Enable/Disable Auto-Assign Toggle in Queue Settings](https://docs.klink.cloud/general-docs/release-notes/enable-disable-auto-assign-toggle-in-queue-settings.md)
- [Agent Takeover Bot Chat Room](https://docs.klink.cloud/general-docs/release-notes/agent-takeover-bot-chat-room.md)
- [Workflow Automation - New Action "Send Message"](https://docs.klink.cloud/general-docs/release-notes/workflow-automation-new-action-send-message.md)
- [Enhancement of Hold Function](https://docs.klink.cloud/general-docs/release-notes/enhancement-of-hold-function.md)
- [Workflow Automation Rule](https://docs.klink.cloud/general-docs/release-notes/workflow-automation-rule.md)
- [Non-Voice Analytics Dashboard](https://docs.klink.cloud/general-docs/release-notes/non-voice-analytics-dashboard.md)
- [WhatsApp Mobile Integration](https://docs.klink.cloud/general-docs/release-notes/whatsapp-mobile-integration.md)
- [Telegram Group Chat Integration for Inbox Module](https://docs.klink.cloud/general-docs/release-notes/telegram-group-chat-integration-for-inbox-module.md)
- [Business Portfolio Integration - Facebook Feed](https://docs.klink.cloud/general-docs/release-notes/business-portfolio-integration-facebook-feed.md)
- [Call Recording Pause and Resume Feature](https://docs.klink.cloud/general-docs/release-notes/call-recording-pause-and-resume-feature.md)
- [Advanced Hold Functionality for Efficient Conversation Management](https://docs.klink.cloud/general-docs/release-notes/advanced-hold-functionality-for-efficient-conversation-management.md)
- [Viber 24-Hour Response Timer](https://docs.klink.cloud/general-docs/release-notes/viber-24-hour-response-timer.md)
- [Enhanced Queue Settings and Workflow Automation Controls](https://docs.klink.cloud/general-docs/release-notes/enhanced-queue-settings-and-workflow-automation-controls.md)
- [Telegram Business Integration](https://docs.klink.cloud/general-docs/release-notes/telegram-business-integration.md)
- [Multi-Tab Call Support](https://docs.klink.cloud/general-docs/release-notes/multi-tab-call-support.md)
- [Business Portfolio- (Meta) Messenger Integration](https://docs.klink.cloud/general-docs/release-notes/business-portfolio-meta-messenger-integration.md)
- [Mail Integration Enhancement and Telegram Integration](https://docs.klink.cloud/general-docs/release-notes/mail-integration-enhancement-and-telegram-integration.md)
- [Facebook Feed Enhancement](https://docs.klink.cloud/general-docs/release-notes/facebook-feed-enhancement.md)
- [Outlook Email Integration Enhancement (Beta)](https://docs.klink.cloud/general-docs/release-notes/outlook-email-integration-enhancement-beta.md)
- [Queue Setting (Beta)](https://docs.klink.cloud/general-docs/release-notes/queue-setting-beta.md)
- [Permission Enhancements and Multiple Assigns](https://docs.klink.cloud/general-docs/release-notes/permission-enhancements-and-multiple-assigns.md)
- [CX Logs Enhancement](https://docs.klink.cloud/general-docs/release-notes/cx-logs-enhancement.md)
- [SMS In-bound Beta Version, SMS Integration Setting](https://docs.klink.cloud/general-docs/release-notes/sms-in-bound-beta-version-sms-integration-setting.md)
- [Facebook Feed Integration (Beta)](https://docs.klink.cloud/general-docs/release-notes/facebook-feed-integration-beta.md)
- [SLA Setting and Business Hour Functionalities](https://docs.klink.cloud/general-docs/release-notes/sla-setting-and-business-hour-functionalities.md)
- [Wrap Up Form Features and Enhancements](https://docs.klink.cloud/general-docs/release-notes/wrap-up-form-features-and-enhancements.md)
- [New Features & Enhancements](https://docs.klink.cloud/general-docs/release-notes/new-features-and-enhancements.md)
- [New Features and Improvement](https://docs.klink.cloud/general-docs/release-notes/new-features-and-improvement.md)
- [New Features and Major Bug Fixes](https://docs.klink.cloud/general-docs/release-notes/new-features-and-major-bug-fixes.md)
- [Sidebar Menu UI/UX Enhancement](https://docs.klink.cloud/general-docs/release-notes/sidebar-menu-ui-ux-enhancement.md)
- [FAQ](https://docs.klink.cloud/general-docs/faq.md): Here are general questions and answers most of our users asked. If you don't find answers, reach out to our team and we are happy to assist you
- [🔊 Troubleshooting: No Sound Notification from Chat or Call](https://docs.klink.cloud/general-docs/faq/troubleshooting-no-sound-notification-from-chat-or-call.md)
- [How to Stop Receiving Calls After Logging Out – klink.cloud Agent Guide](https://docs.klink.cloud/general-docs/faq/how-to-stop-receiving-calls-after-logging-out-klink.cloud-agent-guide.md)
- [Infrastructure Requirements for Private Cloud Deployment](https://docs.klink.cloud/general-docs/infrastructure-requirements-for-private-cloud-deployment.md)
- [📞 Bring Your Own Carrier (BYOC)](https://docs.klink.cloud/general-docs/bring-your-own-carrier-byoc.md)
- [Service Level Agreement (SLA)](https://docs.klink.cloud/service-level-agreement-sla.md)
- [Backup & Disaster Recovery (DR) Policy](https://docs.klink.cloud/backup-and-disaster-recovery-dr-policy.md)