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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Knowledge base

Build and train the knowledge base that powers Kai (and AI Copilot).

A library of answers that powers Kai (and AI Copilot).

For the full agent setup (Studio, channels, workflow), see How to setup AI Agent (Step by Step Guide).

Add knowledge

  1. Open Knowledge Base.

  2. Click Create.

  3. Choose one source:

Source
What to do

Write article

Write the article in the editor. Turn on AI Agent usage so Kai can use it.

Upload PDF

Upload a text PDF (up to 45 MB).

Sync with Web URL

Crawl a website URL into the knowledge base.

Sync with a website (example)

  1. Choose Website URL.

  2. Paste the business website (for example https://escapebangkok.com).

  3. Select Crawl single page (for 1 URL), or Crawl all pages under the domain.

  4. Click Sync and wait for training to complete.

Train the AI (Corrections)

When Kai answers wrong:

  1. Create a Correction with the right answer in the Knowledge Base, or

  2. Use Train AI on a message (for example from the Emulator or a conversation).

Corrections teach Kai the preferred answer for similar questions.

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