> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/how-to-use/chat/snippets.md).

# Snippets

Reusable canned replies that agents insert by typing a shortcut in chat.

## What it is

A **snippet** is a saved reply. Agents type a shortcut (for example `!greeting`) in the Inbox reply box to insert it. Admins create and manage snippets under Settings.

## Create a snippet

1. Go to **Settings, then Snippets**, and create a snippet.
2. Choose **Type** (personal or group).
3. Enter a **Shortcut** (for example `!greeting`; the `!` is added if you omit it).
4. Choose or create a **Group**.
5. Write the **Content**, and save.

Agents then type the shortcut in the reply box to insert it.

{% hint style="info" %}
The product user manual describes shortcut, type (personal or group), group, and content only. It does not document merge fields or variables inside snippet content.
{% endhint %}

## Use a snippet in the Inbox

1. Open a conversation in the **Inbox**.
2. In the reply box, type the snippet shortcut (for example `!greeting`).
3. The saved reply is inserted. Send when ready.

Snippets sit alongside other reply tools (emoji, attachments, internal comments, translate). See [Inbox, Custom Views, and an agent day](/how-to-use/chat/inbox-custom-views-and-an-agent-day.md).

## Related pages

* [Inbox, Custom Views, and an agent day](/how-to-use/chat/inbox-custom-views-and-an-agent-day.md)
* [Members, roles, and permissions](/settings/members-roles-and-permissions.md)
* [Glossary](/getting-started/glossary.md)