TikTok
Connect with TikTok Shop Chat Inbox and streamline customer communications
Overview
This guide walks you through connecting your TikTok Shop to klink.cloud. Once connected, buyer conversations from your TikTok Shop appear directly in the klink.cloud Inbox alongside your other channels.
klink.cloud connects through your own TikTok Shop app: you first create a free app in the TikTok Shop Partner Center, then enter its credentials in klink.cloud. Everything is done in a web browser — no coding needed.
Note: This channel connects TikTok Shop buyer–seller chat — the conversations buyers start from your TikTok Shop. It does not cover TikTok direct messages or comments on TikTok videos.
What You'll Need
Admin access to your TikTok Shop Seller Center account
Access to your klink.cloud workspace (app.klink.cloud)
An available channel slot on your plan
Part 1 — Create Your TikTok Shop App
Step 1: Register for developer (Partner Center) access
Go to partner.tiktokshop.com.
Click Register / Sign up and choose to sign up as a Developer.
Sign in with the same TikTok Shop seller account that owns your shop.
Complete the registration form and submit. Verify your email if asked.
Step 2: Create an app
Open Manage apps (may be shown as App management).
Click Create app and give it a name you'll recognize, for example "klink.cloud Integration".
Save. TikTok shows the app's detail page with an App Key and an App Secret — you will need both in Part 2.
Step 3: Enable permissions
In your app's settings, enable the Customer Service / Message permissions. If TikTok also asks for basic Authorization / Shop info permissions, enable those too.
Save.
Note: If a permission shows "Pending review," that's normal — TikTok reviews some permissions before they become active.
Step 4: Generate an authorization code
On your app's page, open Authorization and click Authorize.
Log in with your TikTok Shop seller account and grant access to your shop.
After you authorize, the page you land on carries an authorization code in its URL (
auth_code=ROW_...). Copy the code value.
Important: The authorization code is single-use and expires quickly. Generate it right before you connect in klink.cloud, and complete Part 2 immediately after copying it.
Part 2 — Connect TikTok in klink.cloud
Step 5: Open the integration settings
Go to app.klink.cloud and log in.
Navigate to Settings > Message & Integration.
Under Available Channels, select TikTok.
Step 6: Enter your app credentials
Fill in the connect form:
App Key
From your app's detail page in the Partner Center (Manage apps > your app > App detail)
App Secret
Shown next to the App Key on the same page — keep it private
Authorization Code
The auth_code you copied in Step 4
Display Name
A name to recognize this channel by — it appears in reports, settings, and inbox rooms
Click Connect. Once the connection is successful, you will see a "TikTok connected successfully" confirmation and the channel appears in your connected channels list.
Step 7: View TikTok conversations in the Inbox
After setup, open the Inbox in klink.cloud. New buyer messages from your TikTok Shop will appear there alongside your other channels, giving you a single unified view to manage every conversation.
What syncs:
Incoming (buyer → Inbox)
Text and images
Outgoing (your reply → buyer)
Text and images
Replies your team sends from TikTok Seller Center also appear in the conversation thread, so the history stays complete. Other TikTok message types (product cards, order cards, system notifications) are not shown in the Inbox.
Summary
Register as a developer in the TikTok Shop Partner Center and create an app.
Enable the Customer Service / Message permissions and generate an authorization code.
In klink.cloud, open Message & Integration > TikTok and enter the App Key, App Secret, and Authorization Code.
Manage all your TikTok Shop buyer chats in the klink.cloud Inbox.
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