> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/getting-started/setup-channels/tiktok.md).

# TikTok

**Overview**

This guide walks you through connecting your TikTok Shop to klink.cloud. Once connected, buyer conversations from your TikTok Shop appear directly in the klink.cloud Inbox alongside your other channels.

klink.cloud connects through your **own TikTok Shop app**: you first create a free app in the TikTok Shop Partner Center, then enter its credentials in klink.cloud. Everything is done in a web browser — no coding needed. 

> **Note:** This channel connects TikTok Shop buyer–seller chat — the conversations buyers start from your TikTok Shop. It does not cover TikTok direct messages or comments on TikTok videos.

**What You'll Need**

* Admin access to your TikTok Shop Seller Center account
* Access to your klink.cloud workspace (app.klink.cloud)
* An available channel slot on your plan

***

#### Part 1 — Create Your TikTok Shop App

**Step 1: Register for developer (Partner Center) access**

1. Go to **partner.tiktokshop.com**.
2. Click **Register / Sign up** and choose to sign up as a **Developer**.
3. Sign in with the same **TikTok Shop seller account** that owns your shop.
4. Complete the registration form and submit. Verify your email if asked.

**Step 2: Create an app**

1. Open **Manage apps** (may be shown as **App management**).
2. Click **Create app** and give it a name you'll recognize, for example "klink.cloud Integration".
3. Save. TikTok shows the app's detail page with an **App Key** and an **App Secret** — you will need both in Part 2.

**Step 3: Enable permissions**

1. In your app's settings, enable the **Customer Service / Message** permissions. If TikTok also asks for basic **Authorization / Shop info** permissions, enable those too.
2. Save.

> **Note:** If a permission shows "Pending review," that's normal — TikTok reviews some permissions before they become active.

**Step 4: Generate an authorization code**

1. On your app's page, open **Authorization** and click **Authorize**.
2. Log in with your TikTok Shop seller account and grant access to your shop.
3. After you authorize, the page you land on carries an authorization code in its URL (`auth_code=ROW_...`). Copy the code value.

> **Important:** The authorization code is single-use and expires quickly. Generate it right before you connect in klink.cloud, and complete Part 2 immediately after copying it.

***

#### Part 2 — Connect TikTok in klink.cloud

**Step 5: Open the integration settings**

1. Go to **app.klink.cloud** and log in.
2. Navigate to **Settings** > **Message & Integration**.
3. Under **Available Channels**, select **TikTok**.

**Step 6: Enter your app credentials**

Fill in the connect form:

| Field                  | What to enter                                                                           |
| ---------------------- | --------------------------------------------------------------------------------------- |
| **App Key**            | From your app's detail page in the Partner Center (Manage apps > your app > App detail) |
| **App Secret**         | Shown next to the App Key on the same page — keep it private                            |
| **Authorization Code** | The `auth_code` you copied in Step 4                                                    |
| **Display Name**       | A name to recognize this channel by — it appears in reports, settings, and inbox rooms  |

Click **Connect**. Once the connection is successful, you will see a "TikTok connected successfully" confirmation and the channel appears in your connected channels list.

**Step 7: View TikTok conversations in the Inbox**

After setup, open the **Inbox** in klink.cloud. New buyer messages from your TikTok Shop will appear there alongside your other channels, giving you a single unified view to manage every conversation.

**What syncs:**

| Direction                     | Supported message types |
| ----------------------------- | ----------------------- |
| Incoming (buyer → Inbox)      | Text and images         |
| Outgoing (your reply → buyer) | Text and images         |

Replies your team sends from TikTok Seller Center also appear in the conversation thread, so the history stays complete. Other TikTok message types (product cards, order cards, system notifications) are not shown in the Inbox.

***

**Summary**

1. Register as a developer in the TikTok Shop Partner Center and create an app.
2. Enable the Customer Service / Message permissions and generate an authorization code.
3. In klink.cloud, open **Message & Integration** > **TikTok** and enter the App Key, App Secret, and Authorization Code.
4. Manage all your TikTok Shop buyer chats in the klink.cloud Inbox.