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🔊 Troubleshooting: No Sound Notification from Chat or Call

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🔊 Troubleshooting: No Sound Notification from Chat or Call

If you’re not hearing sound notifications from klink.cloud (for incoming chats or calls), it may be because your Chrome browser is putting the site to sleep or blocking notifications and sound. Please follow these steps to fix it:

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🧩 Step 1: Keep klink.cloud Always Active

  1. Open your Google Chrome browser.

  2. Go to Settings → Performance.

  3. Scroll down to Always keep these sites active.

  4. Click Add and enter:

    app.klink.cloud

  5. This ensures the klink.cloud web application remains active in the background and continues to send notifications.

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🔔 Step 2: Allow Notifications and Sound

  1. In Chrome Settings, go to Privacy and Security → Site Settings.

  2. Under Permissions, open Notifications.

  3. Ensure that notifications for app.klink.cloud are Allowed.

  4. Then go back and open Sound.

  5. Make sure sound is also Allowed for app.klink.cloud.

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✅ Step 3: Refresh klink.cloud

After completing the steps above, refresh your klink.cloud tab or restart your browser. You should now receive both visual and sound notifications for new chats and incoming calls.

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