> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/general-docs/faq/troubleshooting-no-sound-notification-from-chat-or-call.md).

# 🔊 Troubleshooting: No Sound Notification from Chat or Call

### 🔊 Troubleshooting: No Sound Notification from Chat or Call

If you’re not hearing sound notifications from **klink.cloud** (for incoming chats or calls), it may be because your Chrome browser is putting the site to sleep or blocking notifications and sound.\
Please follow these steps to fix it:

***

#### 🧩 Step 1: Keep klink.cloud Always Active

1. Open your **Google Chrome** browser.
2. Go to **Settings** → **Performance**.
3. Scroll down to **Always keep these sites active**.
4. Click **Add** and enter:

   ```
   app.klink.cloud
   ```
5. This ensures the klink.cloud web application remains active in the background and continues to send notifications.

<figure><img src="/files/qnyYgi1ClToQOXWso8tV" alt=""><figcaption></figcaption></figure>

***

#### 🔔 Step 2: Allow Notifications and Sound

1. In **Chrome Settings**, go to **Privacy and Security** → **Site Settings**.
2. Under **Permissions**, open **Notifications**.
3. Ensure that notifications for `app.klink.cloud` are **Allowed**.
4. Then go back and open **Sound**.
5. Make sure sound is also **Allowed** for `app.klink.cloud`.

<figure><img src="/files/rF1cLNCCFMDXE16VdYak" alt=""><figcaption></figcaption></figure>

***

#### ✅ Step 3: Refresh klink.cloud

After completing the steps above, refresh your klink.cloud tab or restart your browser.\
You should now receive both **visual and sound notifications** for new chats and incoming calls.