# How to Stop Receiving Calls After Logging Out – klink.cloud Agent Guide

#### **Problem**

Some agents still receive incoming calls after logging out or closing the browser on **klink.cloud**.\
This happens because the browser keeps a **cached session**, making the system think the agent is still online.

***

#### **Solution: Proper Way to Log Out**

Follow these simple steps to ensure you are fully offline:

1. **Change your status** to **Offline** or **Do Not Disturb (DND)**.
2. **Wait 5–10 seconds** for the system to update your status.
3. Click **Logout** from the menu (do not just close the tab).
4. **Then close your browser**.

> 💡 *Closing the browser directly without logging out may cause klink.cloud to keep your account active.*

***

#### **If You Still Receive Calls**

* Log in again → Set **Offline** → **Logout properly**.
* **Clear your browser cache** and restart Chrome.
* Ask your **Admin** to perform a **Force Logout** in the Agent Dashboard.

***

#### **Tips for Best Performance**

* Use **Google Chrome** for stable performance.
* Avoid logging in from multiple devices.
* Clear cache regularly to prevent stuck sessions.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.klink.cloud/general-docs/faq/how-to-stop-receiving-calls-after-logging-out-klink.cloud-agent-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.