How to Stop Receiving Calls After Logging Out – klink.cloud Agent Guide

Problem

Some agents still receive incoming calls after logging out or closing the browser on klink.cloud. This happens because the browser keeps a cached session, making the system think the agent is still online.

Solution: Proper Way to Log Out

Follow these simple steps to ensure you are fully offline:

  1. Change your status to Offline or Do Not Disturb (DND).

  2. Wait 5–10 seconds for the system to update your status.

  3. Click Logout from the menu (do not just close the tab).

  4. Then close your browser.

💡 Closing the browser directly without logging out may cause klink.cloud to keep your account active.

If You Still Receive Calls

  • Log in again → Set Offline → Logout properly.

  • Clear your browser cache and restart Chrome.

  • Ask your Admin to perform a Force Logout in the Agent Dashboard.

Tips for Best Performance

  • Use Google Chrome for stable performance.

  • Avoid logging in from multiple devices.

  • Clear cache regularly to prevent stuck sessions.

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