> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/general-docs/faq/how-to-stop-receiving-calls-after-logging-out-klink.cloud-agent-guide.md).

# How to Stop Receiving Calls After Logging Out – klink.cloud Agent Guide

#### **Problem**

Some agents still receive incoming calls after logging out or closing the browser on **klink.cloud**.\
This happens because the browser keeps a **cached session**, making the system think the agent is still online.

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#### **Solution: Proper Way to Log Out**

Follow these simple steps to ensure you are fully offline:

1. **Change your status** to **Offline** or **Do Not Disturb (DND)**.
2. **Wait 5–10 seconds** for the system to update your status.
3. Click **Logout** from the menu (do not just close the tab).
4. **Then close your browser**.

> 💡 *Closing the browser directly without logging out may cause klink.cloud to keep your account active.*

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#### **If You Still Receive Calls**

* Log in again → Set **Offline** → **Logout properly**.
* **Clear your browser cache** and restart Chrome.
* Ask your **Admin** to perform a **Force Logout** in the Agent Dashboard.

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#### **Tips for Best Performance**

* Use **Google Chrome** for stable performance.
* Avoid logging in from multiple devices.
* Clear cache regularly to prevent stuck sessions.