> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/general-docs/faq/error-messages-explained.md).

# Error messages explained

What common klink.cloud error messages mean and what to do next.

Common messages you may see in klink.cloud, what they mean, and what to do.

| You see…                                                       | What it means                                                                      | What to do                                                                                                          |
| -------------------------------------------------------------- | ---------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------- |
| "Your session is expired. Please try login again."             | Your login timed out.                                                              | Click the link and sign in again.                                                                                   |
| "Permission Error! You don't have permission for this action." | Your role can't do this.                                                           | Ask an admin to grant it (**Settings**, then **Members, roles, and permissions**).                                  |
| "Bad Request!"                                                 | The form wasn't accepted.                                                          | Check your input and retry.                                                                                         |
| "You have reached 100% of your Free Plan Limit…"               | You've used your monthly free conversations.                                       | Upgrade or add credits.                                                                                             |
| "This channel has been disconnected… you need to relogin."     | A channel login expired.                                                           | Go to **Settings**, then **Message Integration**, then **Relogin** (this refreshes the login; it is not Reconnect). |
| "Phone extension not registered…"                              | Your softphone isn't connected.                                                    | Open the call tab and connect your extension.                                                                       |
| "Registration failed"                                          | Your extension is connected in more than one place, or an old tab needs a refresh. | See [Multi Tab Call](/settings/general-settings/multi-tab-call.md#registration-failed) for the fix.                 |
| "This file type is not supported…"                             | Unsupported upload.                                                                | Use a supported type under 150 MB.                                                                                  |

## Related

* [Troubleshooting: No Sound Notification from Chat or Call](/general-docs/faq/troubleshooting-no-sound-notification-from-chat-or-call.md)
* [How to Stop Receiving Calls After Logging Out](/general-docs/faq/how-to-stop-receiving-calls-after-logging-out-klink.cloud-agent-guide.md)
* [Microsoft Email Integration - Admin Consent Guide](/getting-started/setup-channels/emails/microsoft-email-integration-admin-consent-guide.md) (for "Need admin approval" on Microsoft email)
* [Plans, billing, and usage](https://docs.klink.cloud/settings/plans-billing-and-usage)