Error messages explained
What common klink.cloud error messages mean and what to do next.
Common messages you may see in klink.cloud, what they mean, and what to do.
"Your session is expired. Please try login again."
Your login timed out.
Click the link and sign in again.
"Permission Error! You don't have permission for this action."
Your role can't do this.
Ask an admin to grant it (Settings, then Members, roles, and permissions).
"Bad Request!"
The form wasn't accepted.
Check your input and retry.
"You have reached 100% of your Free Plan Limit…"
You've used your monthly free conversations.
Upgrade or add credits.
"This channel has been disconnected… you need to relogin."
A channel login expired.
Go to Settings, then Message Integration, then Relogin (this refreshes the login; it is not Reconnect).
"Phone extension not registered…"
Your softphone isn't connected.
Open the call tab and connect your extension.
"Registration failed"
Your extension is connected in more than one place, or an old tab needs a refresh.
See Multi Tab Call for the fix.
"This file type is not supported…"
Unsupported upload.
Use a supported type under 150 MB.
Related
Microsoft Email Integration - Admin Consent Guide (for "Need admin approval" on Microsoft email)