> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/advanced-setup/workflow-automation/recipe-silent-customer-nudge.md).

# Recipe: Silent customer nudge

Remind a customer (or close / note the case) when they go silent for a set time.

## Steps

1. Go to **Workflow** and click **New workflow**.
2. Name it, for example **Silent customer nudge**.
3. **Trigger:** **When customer didn't response**. Set the timer (for example **1 hour**). Days, hours, and minutes are available.
4. **Action:** **Send Message** with your reminder. Optionally add **Add Note** and/or **Close Chat**.
5. **Save** and enable the workflow.

{% hint style="info" %}
There is a related exclusive trigger, **When agent didn't response**, with the same timer options, if you need agent-side silence handling instead.
{% endhint %}

## Related

* [Setup Workflow Automation](/advanced-setup/workflow-automation.md)
* [After-hours auto-reply](/advanced-setup/workflow-automation/recipe-after-hours-auto-reply.md)