> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/advanced-setup/workflow-automation/recipe-let-kai-answer-first.md).

# Recipe: Let Kai answer first

Hand new chats to a live Chat AI Agent (Kai) so customers get an immediate first response. Escalate to humans with a second workflow when Kai transfers.

{% hint style="warning" %}
**AI Agent** and **Assign Human Agent** cannot both be in the same workflow. Use a separate workflow for human handoff.
{% endhint %}

## Before you begin

Build and **Publish** a Chat AI Agent so it is **Live**. Only Live agents can be selected in the **AI Agent** action. See the product guide under Chat AI Agent (Kai).

## Steps (first response)

1. Go to **Workflow** and click **New workflow**.
2. Name it, for example **AI first response**.
3. **Trigger:** **When new chat room is open**.
4. **Condition** (optional): for example **Business hour is Outside**, or an **AI Condition** like "general product question".
5. **Action:** **AI Agent**, then select your live Kai agent. Optionally add **Send Message** (Fixed) as a greeting first.
6. **Save** and keep the workflow enabled.

## Escalate to humans

Add a second workflow:

1. **New workflow**.
2. **Trigger:** **When an AI agent transfer chat room**.
3. **Action:** **Assign Human Agent** (agent or queue).
4. **Save**.

## Related

* [Setup Workflow Automation](/advanced-setup/workflow-automation.md)
* [Route to a queue](/advanced-setup/workflow-automation/recipe-route-new-chats-to-a-queue.md)
* [After-hours auto-reply](/advanced-setup/workflow-automation/recipe-after-hours-auto-reply.md)