> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/advanced-setup/workflow-automation/recipe-ai-conversation-summary-comment.md).

# Recipe: AI conversation summary comment

Use **Add Comment** to post an **internal** note on the conversation (the customer never sees it). With **AI Generated** mode, AI reads the transcript and drafts the comment from your prompt, for example a short conversation summary for the next agent.

## What Add Comment does

* Posts a **team-only** comment on the conversation timeline.
* Supports **@mentions** so teammates see the case under **Mentioned**.
* In **AI Generated** mode, AI reads the full transcript and drafts the comment from your custom prompt. You can include inline @mentions in the prompt instructions. An Optimize Prompt tool is available in the product UI.

{% hint style="info" %}
**Add Comment** is not the same as **Add Note**. Add Note writes to the case log. Add Comment is an internal conversation comment agents see in the thread.
{% endhint %}

## Before you begin

* Agents need Inbox access to read comments.
* For AI-generated comments, write a clear prompt (what to summarize, length, language, whether to @mention a queue owner).

## Pattern: summary comment when a chat closes

1. Go to **Workflow** and click **New workflow**.
2. Name it, for example **AI summary on close**.
3. **Trigger:** **When a chat room is closed** (so the AI sees the whole conversation).
4. **Conditions:** optional.
5. **Action:** **Add Comment**, choose **AI Generated** mode, and write a prompt such as:
   * "Summarize this conversation in 3 to 5 bullets: customer ask, what was tried, outcome, and any follow-up. Reply in the customer's language. Do not invent facts."
6. Optionally add **@mentions** guidance in the prompt if a supervisor should be notified on escalations.
7. **Save** and enable the workflow.

## Pattern: summary on AI handoff

1. **Trigger:** **When an AI agent transfer chat room**.
2. **Action:** **Add Comment** (AI Generated) with a prompt like: "Write a handoff summary for the human agent: intent, key facts, and what Kai already told the customer."
3. Optionally add **Assign Human Agent** in a **separate** workflow (AI Agent and Assign Human Agent cannot share one workflow). See Kai first response.

## Pattern: combine with Auto Case Log

On close or on manual run:

1. **Auto Case Log**
2. **Add Chat Tags** / **Set Categories** as needed
3. **Add Comment** (AI Generated summary)
4. Optional **Close Chat** if still open

See [Auto Case Log](/advanced-setup/workflow-automation/recipe-auto-case-log.md).

## Related

* [Setup Workflow Automation](https://docs.klink.cloud/advanced-setup/setup-workflow-automation)
* [Auto Case Log](/advanced-setup/workflow-automation/recipe-auto-case-log.md)
* [Manual Workflows Shortcut](https://docs.klink.cloud/advanced-setup/setup-workflow-automation/manual-workflows-shortcut) (AI-generated comments also appear in inactivity / handoff style automations)
* [Inbox, Custom Views, and an agent day](https://docs.klink.cloud/how-to-use/chat/inbox-custom-views-and-an-agent-day)