Recipe: After-hours auto-reply
Send a fixed reply when a customer messages outside your business hours.
Before you begin
Create a business-hours schedule under Settings, then Business Hour, so the Business hour condition can evaluate Inside / Outside.
Steps
Go to Workflow and click New workflow.
Name it, for example After-hours auto-reply.
Trigger: When a customer sends a message.
Condition: Business hour is Outside of business hour.
Action: Send Message (Fixed), for example: "Thanks for your message, we're offline now and will reply in the morning."
Save and enable the workflow.
Notes
You can also use Send Rich Message if you need images, videos, or attachments with the reply.
For AI handling outside hours instead of a fixed reply, see Kai first response with a Business hour Outside condition.