> For the complete documentation index, see [llms.txt](https://docs.klink.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.klink.cloud/advanced-setup/workflow-automation/recipe-after-hours-auto-reply.md).

# Recipe: After-hours auto-reply

Send a fixed reply when a customer messages outside your business hours.

## Before you begin

Create a business-hours schedule under **Settings, then Business Hour**, so the **Business hour** condition can evaluate Inside / Outside.

## Steps

1. Go to **Workflow** and click **New workflow**.
2. Name it, for example **After-hours auto-reply**.
3. **Trigger:** **When a customer sends a message**.
4. **Condition:** **Business hour is Outside of business hour**.
5. **Action:** **Send Message** (Fixed), for example: "Thanks for your message, we're offline now and will reply in the morning."
6. **Save** and enable the workflow.

## Notes

* You can also use **Send Rich Message** if you need images, videos, or attachments with the reply.
* For AI handling outside hours instead of a fixed reply, see [Kai first response](/advanced-setup/workflow-automation/recipe-let-kai-answer-first.md) with a Business hour Outside condition.

## Related

* [Setup Workflow Automation](/advanced-setup/workflow-automation.md)
* [Kai first response](/advanced-setup/workflow-automation/recipe-let-kai-answer-first.md)